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Do you have a question about how something in Cerner Direct works? Try our online Help first.
For problems or suggestions regarding Cerner Direct Web Inbox, you can either
  • Contact your distributing partner for submission on your behalf or call Cerner Client Care at 1-866-221-8877. (Select option 6)
The following information should be provided for either method to ensure the Cerner Direct team receives your request and all necessary information.
  • Solution Family = Community & Consumer Health
  • Solution = Direct Messaging
  • Summary: A brief statement of the issue
  • Description: A description of the issue as well as the following info, if applicable:
    • Your Cerner Direct email address.
    • Message Date, Time, Subject, sender and recipient direct email addresses.
    • Error text, Date and Time of error.
    • Bounce back message. Save the message and include it in your submission. (Ensure there is no PHI in the message)